PesoWin Privacy Policy

1. Information We Collect

When you register for a PesoWin account, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and billing details such as your preferred payment method. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We do not collect more information than is reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

The personal information we collect is used primarily to operate and maintain your PesoWin account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We also use your data to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may send you promotional communications about new games, platform features, or special offers available to registered Filipino players. Your activity data helps us personalise your experience on the platform, such as surfacing game categories you engage with most. We will never use your personal information for purposes that are incompatible with those stated in this policy without first obtaining your consent.

3. Sharing Your Information

PesoWin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by applicable law. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for any purpose beyond what is strictly necessary. We review our third-party relationships regularly to ensure ongoing compliance with this policy.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. You may request the deletion of your account and associated data at any time, subject to any outstanding legal obligations that require us to retain certain records. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant.

5. Security Measures

PesoWin employs industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable data protection law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your PesoWin account.

6. Your Rights

As a registered user of PesoWin, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of processing, such as direct marketing communications, and withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team through the platform. We will respond to all verified requests within a reasonable timeframe and in accordance with our obligations under Philippine data protection legislation. If you are not satisfied with our response, you have the right to raise a complaint with the relevant regulatory authority in the Philippines.

7. Cookies and Tracking

PesoWin uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and analyse how players interact with our pages. Essential cookies are required for the platform to operate and cannot be disabled. Analytical cookies help us understand which features are most useful to Filipino players so we can continue improving the experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to build advertising profiles or share your browsing behaviour with third-party advertisers. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable privacy standards.